Return Policy

At Gotocart.shop, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. Please review our return and refund policy below.

Eligibility for Returns

  1. Damaged or Defective Items:
    If you receive a damaged or defective item, please contact us within 10 days of receiving your order to initiate a return or exchange.

  2. Incorrect Item Received:
    If you receive an incorrect item, please contact us within 10 days of receiving your order so we can send the correct item or process a return.

  3. Change of Mind:
    If you simply change your mind about a purchase, we may accept returns or exchanges on a case-by-case basis within 10 days of receiving your order.
    Please note: Return shipping costs will be the responsibility of the customer.

Conditions for Returns

  1. Unused and Unopened:
    Returned items must be unused, unopened, and in the same condition as when you received them. Items must be returned in their original packaging with all tags and labels intact.

  2. Proof of Purchase:
    To be eligible for a return, you must provide proof of purchase — such as a sales receipt or order confirmation email.

Return Process

  1. Contact Us:
    To initiate a return or exchange, please contact our customer service team at +92 320 6698898.
    Include your order number and the reason for the return or exchange in your message.

  2. Return Authorization:
    Once your request is approved, we will provide a return authorization number and instructions on how to return the item(s).

  3. Return Shipping:
    Please securely package the item(s) and ship them back to us using a trackable courier service.
    Return shipping costs will be the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item.

  4. Inspection and Refund/Exchange:
    Once we receive your returned item(s), our team will inspect them to ensure they meet our policy criteria.
    If your return is approved, we will either issue a refund to your original payment method or send a replacement, depending on your preference.

Exclusions

  1. Final Sale Items:
    Certain products may be marked as Final Sale and are not eligible for return or exchange. These will be clearly indicated on the product page.

  2. Hygiene Products:
    For hygiene and safety reasons, certain items such as underwear, swimwear, and earrings may not be eligible for return or exchange unless they are unopened and unused in their original packaging.

Changes to Return Policy

We reserve the right to update or modify this Return Policy at any time without prior notice. Any changes will take effect immediately upon being posted on our website.

Contact Us

If you have any questions or concerns about this Return Policy, please contact us at:
📞 +92 320 6698898

Thank you for shopping at Gotocart.shop!
We appreciate your trust and aim to make your shopping experience easy, enjoyable, and hassle-free. 💖