Shipping Policy

Thank you for shopping at Gotocart.shop. We are committed to delivering your order safely and efficiently. Please review our shipping policy below:

Shipping Destinations

  • We currently deliver orders only within Pakistan.

  • We do not offer international shipping at this time.

  • Orders are delivered through trusted courier and logistics partners, including TCS, PostEx, Leopards, Trax, and other available delivery services.

Processing and Delivery Time

  • Orders are generally processed within 1–2 business days.

  • Estimated delivery time is 3–5 working days after the order has been processed.

  • Delivery times may vary depending on the destination, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

  • Remote and less-accessible areas may require additional delivery time.

Shipping Charges

  • Shipping charges, if applicable, will be calculated and displayed at checkout.

  • Delivery charges may vary depending on the delivery location, order size, weight, and courier service used.

Shipping Confirmation and Order Tracking

  • Once your order has been dispatched, you may receive a shipping confirmation containing your tracking number.

  • Tracking information may take some time to become active after the shipment has been handed over to the courier.

  • You can use the provided tracking information to check the status of your shipment where tracking is available.

Courier Services

We may use one or more of the following courier and delivery services depending on your location and order:

  • TCS

  • PostEx

  • Leopards Courier

  • Trax

  • Other reliable courier and delivery partners

The courier service may be selected by Gotocart.shop based on availability, destination, and other logistical factors.

Delayed or Lost Packages

  • While we make every effort to ensure timely delivery, delays may occur due to courier operations, weather, public holidays, incorrect address information, or other unforeseen circumstances.

  • If your order is delayed or appears to be lost, please contact us so that we can investigate the matter with the relevant courier service.

  • Gotocart.shop is not responsible for delays caused by circumstances beyond our reasonable control.

Incorrect Address

  • Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order.

  • Gotocart.shop may not be responsible for delivery issues caused by incorrect, incomplete, or inaccurate information provided by the customer.

Contact Us

If you have any questions about our shipping policy or your order, please contact us at +923206698898 or through our customer service portal on our website.

Changes to Shipping Policy

Gotocart.shop reserves the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting to the website.

By placing an order with Gotocart.shop, you agree to the terms and conditions outlined in this shipping policy.

Thank you for choosing Gotocart.shop. We appreciate your business and look forward to serving you.